French Speaking Customer Service Agent for a Cryptocurrency Company – Porto

Website Concentrix

We help the world’s best brands deliver epic experiences, with e

About the job
Job Title:

French Speaking Customer Service Agent for a Cryptocurrency Company – Porto

Job Description

Are you fluent in French and want to work for the leading BPO worldwide, awarded as the best place to work 2022? You will use your skills as Customer Service, supporting clients from one of the greatest Cryptocurrency companies.

Are you an enthusiastic about the crypto world? Do you feel the need to maintain updated regarding the latest market trends and variations? This is the job for you!

What’s in it for you?

Competitive salary with benefits package, paid 14 times a year;
Meal Allowance;
Private Health Insurance;
A bright, modern, and exciting place to work;
Several training and career development opportunities;
Team events;
25 paid vacation days⁠;
Free fruit, coffee and beverages and vending machines.


Your job is great:

You will give customer support by handling customers’ questions and concerns about the product/service and therefore helping them with their needs. In essence, you will take good care of the customers;
You will manage all different types of inquiries generated online, via app, chat and email, in a non-voice process;
From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to improve the overall customer experience.


Required profile:

Fluency, verbal and written, in French (minimum C1 or native level).
Independent level of English (minimum B2).
Prior Customer Service Experience – is mandatory (minimum 6 months).
High curiosity and interest about the cryptocurrency market.
Ability to effectively communicate, both written and verbally.
Skilled in multi-tasking & working under pressure.
Fast learner, diligent worker.
You are expected to provide background checks (certificate for highest level of education, references from previous employment, clean criminal record).


Job Type: Full-time

Location: On site: Porto

Do you think you have what it takes? Apply now!

Who are we?

With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.

We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.

We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.


PRT Porto – Avenida Sidonio Pais Nº 93

Language Requirements:

English (Required), French (Required)

Time Type:

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Benefits found in job post
Medical insurance

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