Payment Operations Manager

Website Cash App

Redefine the world's relationship with money.

About the job
Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at!

Job Description

The Cash App Global Network Operations Team is responsible for building and managing a scalable payments ecosystem for a fast growing mobile payment app with multiple external and internal partners. Reporting to the Payment Optimization Lead, you’ll be responsible for ensuring that cost reporting for our payments platform is operationally excellent. You will lead data-driven conversations internally and externally to build compelling narratives and strategies to optimize costs and funds flow on our platform. You will be working collaboratively with our Finance, Data Science, and Engineering teams to ensure that transaction related costs are visible, measurable, and accurate, and that our internal and external funds flows have holistic monitoring and documentation. We’ll rely on you to advocate for a healthy payments ecosystem for our customers and our partners, finding new innovative solutions that position Cash App for future success and growth.

You will:

Be the owner of Cash App’s payment acquiring cost optimization strategies and transaction cost reporting
Ensure the accuracy of cost data from our transactions and third party reports, partnering with Finance and Data Science to validate, build, and communicate analytical insights.
Engage with our Strategic Partnerships team to drive external partners to resolve identified gaps, examine opportunities, and make recommendations to balance cost and payment performance and improve accountability.
Enjoy getting into the weeds to deeply understand our systems and develop, prioritize, and execute a strategic roadmap.
Design and monitor KPIs and reporting that capture deep insights on cost of payments and funds flow, including both industry standard reporting as well as Cash-specific metrics
Partner and collaborate internally across multiple stakeholders to scope, influence, and drive implementation of new payment ideas and opportunities.
Be a proactive executor and have a bias to action, working autonomously and with our internal partners to jump into the details and problem solve.



You have:

8+ years of operations, finance, or product experience within payments and/or fintech, with management and mentorship experience as a plus
Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks and rules, acquiring and processing, and the regulatory environment.
Experience working cross-functionally with Finance, Data Science, Product and Engineering to identify, evaluate, and size opportunities in order to effectively prioritize work
Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short and long term optimizations
Exposure to and experience working with multiple external partners in the payments supply chain.
Strong business analytic skills, including the ability to use data to drive and influence business requirements
Excellent business acumen, communication skills, and self starting attitude
Familiarity with analytics platforms (Mode, Tableau, Looker), expert in a spreadsheet (Google Docs, Excel), and SQL skills greatly preferred


Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $184,100 – USD $225,000

Zone B: USD $174,900 – USD $213,700

Zone C: USD $165,700 – USD $202,500

Zone D: USD $156,400 – USD $191,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

Healthcare coverage (Medical, Vision and Dental insurance)
Health Savings Account and Flexible Spending Account
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off (including 12 paid holidays)
Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
Learning and Development resources
Paid Life insurance, AD&D, and disability benefits
Additional Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources


These benefits are further detailed in Block’s policies. This role is also eligible to participate in Block’s equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Benefits found in job post
Dental insurance

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