About the job
About Bybit:
Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 10 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strives to be the most reliable exchange for the emerging digital asset class.
Bybit’s founder and CEO, Ben Zhou, was formerly from XM, one of the world’s largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, Tencent, etc.
Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users.
Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry’s safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.
As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.
Responsibilities:
Provide efficient and excellent customer service support in crypto trading via live chat or email;
Be familiar with the company’s trading platform and be up-to-date on general market conditions;
Diligently and effectively manage and follow up the enquiries/complaints of the current/prospective clients;
Understand customers’ needs and convert it constructive feedback to the management team;
Continuously seek improvement to enhance team’s performance and work efficiency.
Qualifications:
Diploma and above in any discipline;
Proficient in English & Japanese in communication and writing in order to liaise with Japan-speaking clients;
Great passion to develop knowledge and career in fintech/crypto trading;
Team player, who is committed and self-driven, with the ability to respond positively to a client’s request for assistance;
Able to perform 5 days’ shift work including weekends & Public Holidays (8am-5pm office ; 4pm-1am ; 12am-9am).
To apply for this job please visit www.linkedin.com.