Associate Manager

About the job
At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

You’ve got positive energy. You’re optimistic about the future and determined to get there.
You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
You appreciate direct communication. You’re both an active communicator and an eager listener – because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Team/ Role Paragraph

This role is for the KYC EDD Associate Manager as part of the Consumer operations function in the Compliance team, reporting to the Senior Manager Compliance operations. In this role, you will be responsible for designing and executing various onboarding initiatives for the rapidly growing Retail businesses. Onboarding Retail customers with adherence to Coinbase’s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations.To be successful in this role, you will need to have a proven track record of creating processes and procedures for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. As a natural leader with a passion for compliance and operations, you’ll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If you’re ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative

What You’ll Be Doing (ie. Job Duties)

Oversee enhanced due diligence reviews for retail high risk applicants and clients.
Recruit, train, and manage Onboarding EDD analysts and ensure adherence to AML policies and procedures.
You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy
Lead the team to achieve KRAs & KPIs. Support team via regular feedback to improve productivity with quality
Collaborate with partner teams including Program, Analytics, WFM, Quality, and Learning & Development to ensure you can deliver on your goals.
Manage/Lead/assist both small and large scale compliance projects
Work closely with AML and KYC team members to define scope, engage stakeholders, and drive execution of key initiatives
Assist with preparing regulatory reporting and correspondence across multiple jurisdictions
Utilize focused, customer facing team to collect thoughtful feedback by directly gathering “Voice of the Agent and/or Customer” sentiment and feedback.

What We Look For In You (ie. Job Requirements)

6+ years of prior experience in managing, and implementing an onboarding KYC program for a financial institution, preferably with digital assets and/or fintech experience;
Detailed knowledge of global anti-money laundering, counter-terrorist financing, and sanctions risks and regulations (e.g., BSA, 4MLD, FinCEN CDD Rule, OFAC Sanctions, USA PATRIOT Act, etc.)
Strong leadership, relationship management skills, and project management experience;
Exceptional analytical skills;
Strong communication skills and presence: ability to interface with internal and external teams;
Work in a cross-functional and matrixed environment
Highly organized with meticulous attention to detail
Strong leadership and strategic thinking skills

Nice To Haves

Knowledge of the cryptocurrency industry.
Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA).
Deep understanding of Google apps, JIRA, Salesforce Service Cloud.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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