About the job
Bitkub Online Co., Ltd., or also known as Bitkub Exchange,
Bitkub Exchange was established as a digital asset platform on 29 July 2016, licensed by the Ministry of Finance and regulated by the Securities and Exchange Commission (SEC), secured with ISO 27001 standards and advisors who are ready to provide customer advice. The first day of operation of the company is on 9 May 2018.
Responsibilities:
Respond to customer queries in a timely and accurate way via phone, email, and live chat.
Identify customer needs and help customers use specific features.
Maintain quality service while ensuring continuous productivity contribution.
Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
Follow up on updates to our internal databases, SOPs, policies, and technical information.
Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users).
Share feature requests and effective workarounds with team members.
Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
On occasion, assist in the training of new customer support agents.
Qualifications:
Bachelor’s degree in any field.
New graduates are also welcome
A customer-centric mindset means focusing on providing a positive customer experience.
Strong verbal and written communication skills in both Thai and English
Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills
Comfortable working in a fast-paced, ambiguous environment
Ability to prioritize and manage multiple responsibilities
The ability to remain calm and maintain patience during difficult client interactions.
Flexible working hours, working days (holidays), and ability to work on shifts.
Nice to have:
Experience in cryptocurrency, online payments, banking, exchanges, or any of these is preferred.
Experience in an operations or customer support position
Work experience in a high-growth startup or tech company
The Opportunity:
In this position, you will work closely with the supervisor and senior members of the customer service management team, as well as the relevant sub-team within the operations team. The supervisor will direct and guide you to achieve the operational objectives (KPIs). You will have numerous opportunities to provide feedback on our products and services because we believe that the best ideas come from all areas of the room. We also invite all potential players to engage in the homegrown program, which will play a vital role in the team’s success.
To apply for this job please visit www.linkedin.com.